Tool Changelog

What changed with Help Scout?

Track chronological product updates, verified pricing tiers adjustments, features additions/retirements, and outage summaries for Help Scout.

Tracked updates

2026-03-18

Help Scout launches AI Agents for knowledge base customer answers

New Feature

Support teams can configure AI Agents that reference Docs articles and customer conversation histories to generate direct answers.

2024-10-30

New Feature

Inbox 2 introduces a redesigned interface featuring slash command actions, AI response drafting, and snoozed conversation views.