Tool Changelog

What changed with Intercom?

Track chronological product updates, verified pricing tiers adjustments, features additions/retirements, and outage summaries for Intercom.

Tracked updates

Back to all updates

Read full Intercom review

2026-08-18

Intercom launches Evals and Releases staging system for Fin AI Agent

New Feature

Customer service teams can test Fin conversational responses against real conversation simulations and score resolution quality before deploying updates live.

Read announcement source

2026-02-26

Intercom rolls out Procedures for multi-step Fin AI customer service flows

New Feature

Fin AI Agent can execute branched workflows using natural language rules and intent-based switching across helpdesk and Shopify integrations.

Read announcement source