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2026-08-20
Front introduces customer journey insights and centralized QA scoring
New Feature
Customer support leaders can audit conversation quality across agent responses and track multi-channel customer journey stages within the shared inbox.
Tool Changelog
What changed with Front?
Track chronological product updates, verified pricing tiers adjustments, features additions/retirements, and outage summaries for Front.
2
Tracked updates
2026-02-12
Front launches AI Replies Hub for team response oversight
New Feature
Managers can review, edit, and approve all drafts produced by AI copilots in a unified queue before messages reach customers.