Tool Changelog

What changed with Zendesk?

Track chronological product updates, verified pricing tiers adjustments, features additions/retirements, and outage summaries for Zendesk.

Tracked updates

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2025-05-08

Zendesk expands AI Agents with autonomous omnichannel resolution capabilities

New Feature

Following the Ultimate acquisition, Zendesk integrated autonomous conversational bots capable of resolving customer issues across messaging, email, and voice channels.

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2024-04-17

Zendesk launches Workforce Engagement Management and QA scoring suite

New Feature

Contact center supervisors can forecast agent staffing demands, monitor ticket handling times, and automate quality assurance scoring across agent responses.

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