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Tool Changelog

What changed with Gorgias?

Track chronological product updates, verified pricing tiers adjustments, features additions/retirements, and outage summaries for Gorgias.

2
Tracked updates
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2026-07-22

Gorgias launches Opportunities auditing for AI Agent conversations

New Feature

Support teams can review conversation threads where AI Agents could not complete resolutions, uncovering missing help center documentation.

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2025-12-10

Gorgias introduces high-throughput Statistics API for analytics

New Feature

Developers can query raw customer support metrics and ticket resolution data programmatically for external business intelligence dashboards.

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