Build my stack
2026-04-15
Freshdesk launches Omniroute round-robin routing and 5-minute SLA targets
New Feature
Support teams can dynamically route customer tickets to available reps and enforce granular service level agreements down to 5-minute response windows.
Tool Changelog
What changed with Freshdesk?
Track chronological product updates, verified pricing tiers adjustments, features additions/retirements, and outage summaries for Freshdesk.
2
Tracked updates
2026-02-18
Freshdesk rolls out unified Facebook channel for comments and direct messages
New Feature
The redesigned channel consolidation routes customer wall posts, comment threads, and private Messenger chats into a shared agent inbox.