Refund and Billing Policy

1.What this policy covers

This policy covers the paid services listed on our sponsor page. Everything else on this site is free and is not covered by it.

The free newsletter, every review and comparison, the public API, the MCP server, and the AI Copilot are free. You do not need to buy anything to read anything.

One thing first, because it is the question everybody actually has: buying a sponsorship does not change a rating, a verdict, or an existing review. We do not have a mechanism for it and we would refuse the money. How we handle sponsors is set out in our editorial and advertising policy.

2.The three products, and what each one is

3.Fast-track audit: refunds

The 48-hour commitment depends on us having enough to actually work with. That means access, documentation, and a product we can test. If we cannot test your product because of missing access or missing information, the clock does not start, and that is a delay on our side rather than a broken promise.

• Before we start work: refundable in full, no reason required. Ask any time in the first 14 days.
• After we start work and we publish on time: non-refundable. You received the thing you paid for.
• After we start work and we miss the 48-hour commitment: refunded in full, without argument. This is the promise, and missing it means we failed at the only thing you bought.

4.Monthly products: cancellation and refunds

The claimed vendor profile and the category banner are both 30-day rolling terms. They renew monthly until cancelled, and you can cancel at any time.

• Cancel any time, by email. There is no cancellation form to hunt for and no minimum term after the first month.
• The service continues to the end of the period you have already paid for. We do not stop a live profile immediately and leave you half-removed.
• No pro-rata refund for a partial month. If you cancel on day 12 of a 30-day term, the remaining 18 days are not refunded, because the slot stayed yours.
• We do not auto-charge quietly. Each renewal is invoiced and the invoice tells you the amount and the period.
• The first month is not refundable once work has begun, the same as the fast-track audit, for the same reason.

5.Refund windows at a glance

6.How to request a refund

Email hi@gopickstack.com from the address used to purchase. Include the product, the date of purchase, and one line on the reason. That is the whole request.

We respond within 5 business days. An approved refund goes back to the original payment method. Depending on your bank it may take a further 5 to 10 business days to appear, which is outside our control.

You do not need to fill in a form, explain yourself at length, or justify the request. If you are within a window, you are within a window.

7.If you dispute a charge with your bank

Please tell us first. A chargeback costs us a fee, it takes weeks, and it gives us no way to fix whatever is actually wrong. If something went wrong on our side, the direct route is faster for you.

This is not a condition, and it is not a warning. Disputing a charge with your bank is your right, and we will not obstruct it, add friction to it, or treat you differently for using it. We would simply rather resolve it between us first, if you are willing.

8.Tax and invoices

Prices are quoted in US dollars. The tax position depends on where you are based and on the arrangement we settle on, and we will state the treatment on your invoice rather than leaving you to work it out.

If you are a business in the European Union or the United Kingdom, note that cross-border B2B supplies of electronically provided services normally carry VAT or its local equivalent, and that a buyer outside our own country may be required to account for it under the reverse charge rules rather than have it charged by us. We do not currently collect EU or UK VAT, and we will tell you clearly what that means for your invoice before you pay.

9.Changes to prices and terms

A change to price or to these terms takes effect from your next purchase. It never takes effect mid-term, and we will not reprice a package you have already paid for.

If we change these terms we will update the effective date on this page and record the change in our changelog.